If there's an error with my order, can I return the product? No problem at all! Simply send us your product, and a credit note will automatically be issued for your next order.
You have 14 days from the date of receipt to return an item that doesn't suit you. The product must be new, unused, and in its original packaging.
Am I responsible for return shipping costs? -- Defective product or error on our part: we will cover the costs. -- Change of mind or error on your part: the return costs are the responsibility of the customer.
I can't find a suitable racking module for my product. What should I do? Go to our 'custom' page where we explain everything. Click HERE
Are there other colors besides black? Currently, the default available colors are black and white. Grey, blue, red, green, yellow, and orange can be requested via the form in the custom tab.
How are your supports made? Are they durable? All our supports are developed and manufactured in France. 3D printed in PETG material, they offer excellent resistance to impacts and wear.
Do I need an account to order? Yes, it is necessary to create an account to order on our site. This will allow you to track your order, view and download your invoices, and most importantly, benefit from preferential rates if you are an integrator.
Can I add a product to my order after it has been validated? Of course, contact us by email or phone from 9 am to 5 pm, Monday to Friday, to inform us.
What are your delivery times? Depending on the chosen delivery method, you will receive your products within 24 to 72 hours after your order confirmation. (Subject to delays beyond our control)
What should I do if my order is damaged? Notify us by email or via our contact form, providing your order number and account name, and we will immediately send you the relevant item.
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