SHIPPING POLICY

Effective April 8, 2026

1. Order Processing

Orders are processed and shipped within 1 to 2 business days from payment confirmation, subject to product availability in stock. Orders placed on weekends or public holidays are processed on the next business day.

If a product is unavailable, the Customer will be notified promptly and may choose between a full refund or waiting for restocking.

2. Delivery Zones

AVLAB - AVECOM SARL ships worldwide. Some restrictions may apply depending on the customs regulations of the destination country.

3. Carriers

Shipments are handled by:

• Colissimo (La Poste) — primarily for France and Europe
• UPS — for international and express deliveries

The carrier is selected by the Seller based on the destination and order type. A tracking number is sent to the Customer by email as soon as the order is dispatched.

4. Estimated Delivery Times

The following times are indicative and apply from the date of shipment:

These times may vary due to customs clearance, peak periods or exceptional circumstances (strikes, severe weather, etc.).

5. Shipping Costs

• Free shipping on all orders of €150 excl. VAT or more.
• Below this threshold, shipping costs are calculated based on weight, volume and destination, and are displayed before order confirmation.

6. International Deliveries — Customs Duties and Taxes

For deliveries outside the European Union, customs duties, taxes or import fees may be applied by the destination country. These charges are the sole responsibility of the Customer and are not included in the product price or shipping costs.

We recommend that Customers check with their local customs authorities before placing an order.

7. Order Tracking

A tracking email is sent to the Customer as soon as their order is dispatched. Tracking is available directly on the carrier's website (Colissimo or UPS).

8. Delivery Delays

In the event of a significant delay, the Customer is invited to contact the Seller at contact@avlab.fr, quoting their order number. The Seller will liaise with the carrier to locate the parcel.

9. Damaged or Lost Parcels

• Damaged parcel: The Customer must note any damage with the carrier at the time of delivery and notify the Seller at contact@avlab.fr within 3 business days of receipt, attaching supporting photographs.
• Lost parcel: If a parcel has not been delivered within the expected timeframe, the Customer should contact the Seller at contact@avlab.fr. An investigation will be opened with the carrier. In the event of confirmed loss, the Seller will arrange a replacement shipment or issue a full refund.

10. Contact

For any questions regarding the shipment of your order: 📧 contact@avlab.fr